1. Is it your price include delivery and setup?

Price includes delivery, setup and pack up in most of Auckland. Please click here to check your address. For other areas, please contact us on 0800-638376 or neverlandcatle@gmail.com for a quote.

2. Why should I hire a bouncy castle from Neverland Castles and Watet slides Rental?

It is a well known fact that kids love Disney©. Therefore your children will have the time of their lives bouncing on a castle that brightly displays characters from their favourite books and movies. Your party or event will be transformed into a memorable occasion that your children will rave about for weeks. A built in roof is made in our castles,which keeps the sun off your children while they are having fun. The safety meshed sides allow the air to circulate through while you can watch them having fun.

3. What size are your bouncy castles & how much room is required?

We have measurement for every activitie. Please allow extra 0.5m for allowance.

4. What if there are steps to get to the set area?

If there are steps you will need to notify us when you make the booking as the jumping castles weigh between 100kg and 180kg and to manoeuvre up and down steps is difficult. As a general rule:
If there are less than 5 steps there needs to be someone on site that can help manoeuvre the jumping castle.

5. Who sets up the bouncy castle?

The bouncy castle will be set up and dismantled by us.

6. Can we move the bouncy castle during the hire period?

No, please do not attempt to move the bouncy castle once set up due to safety requirements.

7. Are the set up and dismantling times included in the hire time?

No, the castle will be set up before the requested hire time starts and we will take it down after the requested hire time concludes. We do request that there is clear access and there is room to manoeuvre the bouncy castle to the set up area.

8. How long can I have the bouncy castle?

Our standard hire time is 6 hours. If you require extra time, please contact us to discuss your requirements and ask about our extended hire discount.

9. What is the latest time I can have the bouncy castle?

It depends on your location & time of the year: i.e Daylight savings or Winter months. Please call with your ideas of time & we will see what we can do.

10. Does someone need to supervise the operation of the bouncy castle?

Yes. For the safety of the children who will use the bouncy castle,a responsible adult over 18-year-old must supervise the jumping castle at all times.

11. How and when do I make payment?

We require $20 deposit to confirm your booking. The balance payment is required on delivery and set up of the bouncy castle by cash. Personal cheques will not be accepted within 5 days of the booking. Deposit will be returned if we can’t set up according to the bad weather condition

12. What is the maximum age allowed on the bouncy castle?

All our bouncy castles have an age limit of 12 years, but Adults are allow to play some Water slides. We recommend that the children who use the bouncy castle are group according to age, and only children who are of a similar age and size are allowed to use the bouncy castle at the same time for their own safety.

13. Is there a weight limit?

Yes, there is weight limit. The weight limit varies depending on the size of the castle, but generally it is 450kg for the ‘Medium’ castle and 600kg for the ‘Large’

14. What is the maximum number of children allowed on the castle at one time?

As long as the weight limit is not exceeded we recommend a maximum of 8-13 children on the ‘Medium’ bouncy castles and a maximum of 25 children on the ‘Large’ bouncy castles.

15. What happens if it rain?

Some castles come with a permanent cover to protect the kids from both sun and drizzle/shower. Children would not be recommend to play under heavy rain.
In the case of strong wind or heavy rain, NeverLand Castle reserves the right to cancel the booking if we feel safety will be compromised. In this case, Never Land Castle will contact you promptly on the day to discuss the matter.

16. What happens if we cancel?

If you cancel your booking, please let us know ASAP and leave the chance for others. We will not return the $20 if it’s not due to bad weather condition.

17. What surface can the bouncy castle be set up on?

The bouncy castle can go on grass, dirt, asphalt, concrete or paving. i.e. between a changes of surfaces. Please inform us if the bouncy castle will be erected on a surface that does not allow for pegs to be used (i.e. concrete, paving, asphalt).

18. Can the bouncy castle be in contact with walls or trees etc.?

No, the bouncy castle must be at least half a meter away from any object. If the bouncy castle is in contact with any object, it may suffer abrasion damage. Also there should be a safety issue if the children on the castle make contact with the object.

19. What happens if we damage the bouncy castle?

If the damage is considered to be malicious, you may have to afford the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. And we will keep a record of the condition of our castles and we advise you to check the bouncy castle before the delivery person leaves, and note any problems.

20. Is there anything else I need to know?

Please be aware that streamers, party poppers, bubble machines, silly string, face paint, chewing gum, food and drink MUST be kept away from the bouncy castle at all times. There will be a $50 spoilage / cleaning fee if the castle has the following in it on collection. If the above-mentioned items are in contact with the bouncy castle and it has been damaged ,it will be considered malicious and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.

21. Do I need to keep the blower running?

Yes, the blower must be running constantly whilst the bouncy castle/slide is used. If there is a sudden change in weather and there are strong winds, just switch the blower off and let the unit deflate.

22. Can your bouncy castles/slides be used indoors as well as outdoors?

Yes, we set up bouncy castles and slides indoors for internal hires such as community centres, village halls and all types of indoor venues. We will provide sand bags in these situations to secure the units. There is a need for you to check the height of the ceiling at your venue to ensure the inflatable you have chosen will fit. The minimum space required allowing for the inflation tube and air blower at the back together with the necessary safety mats can be found by clicking on our castle page.

23. How soon do I have to book?

During the summer months we will be very busy, particularly at weekends and bank holidays, so we advise you to book early to avoid disappointment. However, we will accept bookings as late as the same day, so it’s always worth a phone call if you do make a last minute decision.

24. I have just booked a castle.... What happens now?

If you have made the booking, we will email or call you to confirm the booking within 24hrs. Then you just have to wait for the hire day to come around. We will call you either on the day of the hire, or on the night before the hire. This call is to touch base with you, and to arrange a drop off time.

25. You say your bouncy castles have a range of safety features - could you be more specific?

Features including properly designed entry way to ensure that children can enter and exit the castle safely. Our bouncy castle have full safety netting that makes it almost impossible to fall out when children are inside the bouncy castle,which is unlike many standard bouncy castles with an open front or sides.The bouncy castles are firmly anchored to eliminate the risk of tipping over. The bouncy castles have been carefully constructed to meet and exceed the criteria set by The American Society for Testing and Materials (ASTM). The power leads and blowers have all met NZ regulations with regular safety checks and safety tagged by a registered electrician.